All Students must be collected on time after a session. Due to lots of customer requests it is taking them up to 28 days to get through things. ... Stagecoach ticket cancellation, exchange and refund. Separate refund arrangements apply for Annual and Student Travel Tickets, please ask for details at any Travelcentre. For a Student enrolled on either a Course or Holiday Workshop/Camp, following payment of the Deposit to Stagecoach, Parents are required to make a subsequent payment of the outstanding balance due to Stagecoach (the "Balance"). Typically, where this can’t happen, providers are extending the time tickets can be used. For those without access to a smart phone, credit will be provided in the form of vouchers. Stagecoach Activity fees are reviewed annually and may be increased each year. Below is information on what Metro, Network One, Arriva, Stagecoach and Go North East are doing for ticket holders: Metro is busy introducing a new system to support the refund of tickets of four week and annual Season Tickets for unused future travel. If Stagecoach is unable to accept the Student due to capacity reasons, the Student may, at the Parent's discretion, be placed on a reserve list. Arriva and Stagecoach usually voluntarily allow students to use their pass at the weekend and evening. Currently their standard refund policy applies. Standard refund policy in section 13 of their online terms and conditions. Like Metro, you can claim for a refund on your travel ticket. An administration charge of £20.00 is made in all cases. Sunderland, SR1 3SD, Claiming a refund for public transport tickets during the lockdown, Metro is busy introducing a new system to support the refund of tickets of four week and annual Season Tickets for unused future travel. This number must always be contactable whilst the Student is attending the Stagecoach Activity. Please note that if you chose this option you will be unable to use your Corporate Travel Pass when you start using public transport again, so please consider this option carefully. Your continued enrolment of a Student in Stagecoach Activities shall be deemed as acceptance of these Terms & Conditions and willingness to be bound by the same. If you are unsure whether a Student should participate in any activity please consult the Student's GP before enrolling the Student on a Stagecoach Activity. To surrender your ticket, hand it in to any local Travelcentre, or send it to: Network One Travel Tickets, Network Ticketing Ltd, Stagecoach Depot, Shields Road, Walkergate, Newcastle upon Tyne NE6 2BZ. Merseytravel’s supported bus services may be running to reduced timetables. In the event that a Student is unable to attend a Stagecoach Activity session, due to sickness, holiday or a decision by the Parent or Student not to attend, Stagecoach regrets that it is unable to refund any payment. In the event of a last minute session cancellation, you will be notified by email, text message, a call to your mobile phone or through a designated Stagecoach social media site. 5.3 : Once you have notified Stagecoach that you wish to cancel, the Student may no longer attend the Course. If the Parent does not wish for the Student to be placed on a reserve list the Deposit shall be refunded. It is occasionally necessary to change the time and/or venue of a Stagecoach Activity session. These can be bought on the bus, on the mobile-ticket app or on the key card keyGo keyGo is a product added to a Southern Railway key card and used for Pay As … To see the boundaries for the scheme click onto the map link below. In any event Deposits shall always be refunded within fourteen (14) days of informing the Parent that the Deposit is refundable for capacity reasons. A Stagecoach school may, at its discretion, offer the second child of the same family attending a Main Stage course at the same time, a sibling discount of up to fifty percent (50%) on Course fees. Country Bus and Dartline). "Principal" refers to the principal of a particular Stagecoach school. Check with your operator before attempting to use your pass on evenings and weekends. For weekly and four weekly travel tickets, this is calculated on a proportional basis using the weekly travel ticket price. Where a new Student is attending a Course for the first time, subject to availability, Stagecoach allows a two (2) session trial period ("Trial Period") so that the Student may try the first two (2) sessions of the Course. The Balance must be paid in full, subject to any alternative agreements made with the Principal, by the first day of the Term or Holiday Workshop/Camp, by one of the following methods where offered: Transaction charges apply to cheques of £1 per cheque. Many providers are offering the opportunity to return unused or part used tickets for a full or partial refund. These Terms & Conditions, together with any Fee Note or Acceptance Letter, constitute the entire agreement between the parties which supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. Students are obliged to take care of their own belongings. html xmlns="http://www.w3.org/1999/xhtml" >. We may update these Terms & Conditions from time to time. Stagecoach reserves the right to make changes to the timetable, the teaching staff,  the advertised programme or the programme delivery mechanism (for clarity this may mean that we switch to online zoom classes) in the event of illness or other circumstances beyond our control. 5.4 Students must wear suitable footwear and clothing at all times, including Stagecoach uniform for all Courses. You can check travel updates for the latest information. A sibling discount of 50% is available when enrolling a student to our Main Stages or Further Stages Schools. Payment is due for the next Term of Course fees before the start date of the Term, subject to any alternative payment agreements you may have with the Principal. Turns out, we can claim a refund from Stagecoach for our third-term pass if we want to. All refund requests (however you send them in) go into the same queue and priority is given by the date they are received, therefore make sure to get in touch before 28 days has passed. Parents are set to receive refunds on their children's bus passes as the coronavirus outbreak forces schools to close today, it has emerged. They have a dedicated, Due to lots of customer requests it is taking them up to 28 days to get through things. No admin fees will be added for refunds or credits processed during this time. Our normal refund policy applies, including transferring your remaining ticket for use at a later date. Should the student lose or damage their bus pass, there is a replacement charge of £15.00 or £25.00 (subject to change by Stagecoach) depending on the type of pass issued. After the Cancellation Period expires, the Deposit is non-refundable and will be retained by Stagecoach. Yes, you can ask for a refund for a donation any time up to 30 days after payment was made. Travel by Rail and non-Stagecoach Bus Services (Country Bus, Dartline) The Travel Scheme also offers subsidised travel by train and public bus services not operated by Stagecoach (e.g. Stagecoach is unable to supervise Students after a session and consistent late collection will result in additional charges. The key is a rechargeable travel smartcard that can save you time, money and hassle on all Oxford Bus Company services. Refund Update. Course classes will take place once per week for a certain number of hours, as detailed at the time of booking. The KCC Travel Saver is a bus pass that can save parents and pupils up to 50% on the cost of travel to and from school. No. Refunds for public transport tickets –  who can you claim from during the lockdown? Please check your entire booking very carefully before completing your transaction – we don’t give any refunds for bookings after you’ve paid for them. Cancellations, refunds and code of conduct Any refunds will not be given more than 3 months from the original date of purchase of the tickets and only available to the original purchaser and proof of purchase may be requested. If a pass has been paid in full a partial refund may be issued following a refund application to the Transport Officer. Stagecoach replacement bus pass form. You can make changes to your bookings at any time, up to 24 hours before the date and time of your first journey. April 24th-26th, 2020. Refunds are made by cheque to the travel ticket holder. All of this comes on the heels of … Stagecoach and bus element of Combined Rail pass The cost for a replacement Goldrider or No 7 bus pass (including combined rail - bus element) is currently £25. A refund for those that have paid upfront will be made once a decision is made by the government on when all children may return to school. These fares will usually work out higher than those given in the sustainable travel incentive. Stagecoach bus timetables can be accessed via the Stagecoach website. These are only given on surrendered travel tickets that are still valid. No refunds will be issued for passes returned between 1 st May and 31st July. Currently they are unable to process refunds in the way that we normally do (including being unable to process or issue cheques) however staff within Metro are busy working on how to do this. There is a standard procedure for refunds, which applies in all cases. An administration charge of £20.00 is made in all cases. Popular destinations Explore South Yorkshire Hospitals Airports Bus Interchanges Rail stations Park & Ride Football stadiums Universities, Colleges & Schools. These are only given on surrendered travel tickets that are still valid. Requests for refunds or replacements should be made by emailing us at thekey@gonortheast.co.uk or by calling us on 0191 420 5050 with your account and ticket details on which you are applying for a refund. ... connecting Stagecoach UK local bus and tram services; ... All customers travelling with a discount will be required to present their TOTUM / NUS Extra card or pass on demand to … If a pass is no longer required it must be returned to the Transport Officer in the Helpzone. Any changes to these Terms & Conditions require the written consent or approval of Stagecoach. To request a ticket extension or credit in the form of an m-ticket or voucher, complete the webform or call Customer Service on 0344 800 4411 to speak to an advisor (lines are open Monday to Friday 8-5). Other unused travel will also be considered as a result of the coronavirus lockdown. There is a standard procedure for refunds, which applies in all cases. Sign up for the key today. All 2020 passes will be honored in 2021. They will endeavour to process your request within 10 working days of receipt. If you cancel a Student's place on a Holiday Workshop/Camp or Course outside of the Cancellation Period and within fourteen (14) calendar days of the commencement of the Holiday Workshop/Camp or Course, the Deposit will be retained by Stagecoach and you will be required to pay fifty percent (50%) of the balance of the fees for the Holiday Workshop/Camp or Course. If you are working from home, self-isolating or needing to look after a dependant, you can speak to the Stagecoach team about a refund on my ticket. The liability of Stagecoach and that of its staff is restricted to class time only and then only to gross negligence. If a Student is unwell or has an accident requiring emergency treatment, the Parent will be contacted via the emergency contact details provided below or on the enrolment form. Current pass holders will be sent an email by the end of day Monday June 15 with further instructions to request a refund or to roll over to next year. Where can I use buzz card? They have a dedicated refund request form available. A "Course" refers to a course of classes offering tuition in dance, drama, and singing which will be delivered during the Term (including online activities). Unfortunately you will have to pay for your journeys whilst a pass is ordered for you. Indio, CA Other unused travel will also be considered as a result of the coronavirus lockdown. To request a replacement bus pass, please contact us using the contact information below. The Deposit to accompany a new Student's application form for term enrolment: Main & Further Stages £50 (as at 1 July 2020). 16-18 Travel Pass GetAbout. The shuttle to Stagecoach shuttle runs to Stagecoach from its origin starting at 11 a.m. and buses continue to head to Stagecoach until 8 p.m. If you do not notify Stagecoach before the sixth (6th) week of the Course that you do not wish a Student to be re-enrolled onto the following Term of the Course, then you will remain liable for half of the full Term fees in respect of the next Term, regardless of attendance of the Student. Buy Stagecoach bus tickets online and compare prices, schedules and more. ... Information about the 16-18 Travel Pass and GetAbout ticket . If you cancel a Student's place on a Holiday Workshop/Camp or Course outside of the Cancellation Period and within seven (7) calendar days before the commencement of the Holiday Workshop/Camp or Course, the Deposit will be retained by Stagecoach and you will be required to pay the full balance of the fee. For the avoidance of doubt, the Trial Period and sibling discounts detailed in sections 3 and 4 above do not apply to Workshops or Holiday Workshops/Camps. Unfortunately we cannot give you a refund or credit if the new journey is less expensive than the original one. Standard refund policy in section 13 of their. All application forms must have any known medical conditions stated and any changes to such information must be notified to Stagecoach immediately in writing. Stagecoach may, at its own discretion, refuse a Student entry to a Stagecoach Activity or session of a Stagecoach Activity if it is felt that the Student's behaviour is unacceptable. You acknowledge that the maximum aggregate liability of Stagecoach to a Student or Parent under these Terms & Conditions shall not exceed the Stagecoach Activity fee to which a claim relates. Refunds are made by cheque to the travel ticket holder. Alton Campus Bus Passes: All full time students at Alton Campus are eligible to purchase an online discounted student bus pass via the Stagecoach website. Nothing within these Terms & Conditions affects or licences the ownership of these rights. If a pass has been paid in full a partial refund may be issued following a refund application to the Transport Officer. Deposit - covers first two weeks (Non-refundable), Remaining term fees payable on second week, Remaining term fees payable on the first day of term by two cheques for £70.00 post-dated respectively 1 month and 2 months after the first day of term (includes £3 admin fee), Remaining term fees payable on the first day of term by two cheques for £138.50 post-dated respectively 1 month and 2 months after the first day of term (includes £3 admin fee). The last bus will return from Stagecoach 60 minutes after the last music act. Many of the public bus routes stop outside the campus too. Each Student's place is allocated on a 'first come, first served' basis. 2. For weekly and four weekly travel tickets, this is calculated on a proportional basis using the weekly travel ticket price. County music fans gotta change their travel plans too -- the Stagecoach festival is postponing from April 24 to October 23. If you are working from home, self-isolating or needing to look after a dependant, you can speak to the Stagecoach team about a refund on my ticket. The UK lockdown has transformed our lives forever and students are no longer traveling across the North East for study, work and leisure. However, Nexus is also affected by the effects of the pandemic, with staff working from home and without access to all systems. For the avoidance of doubt, if you do not choose to exercise your right to cancel in accordance with clause 5.2 and the Student later wishes to stop attending the Course during the Term, then Stagecoach is unable to refund the Balance for the Term and notice for cancellation will take effect from the start of the next Term. Uniriders are available termly or you can save money by purchasing a 2-Term or 3-Term Unirider. In the event that one or more of the provisions of the Agreement are found to be unlawful or otherwise unenforceable, those provisions shall be deemed severed from the remainder of the Agreement. For those without access to a smart phone, credit will be provided in the form of vouchers. The Buzz card is valid on all bus services run by Britannia Bus, Centrebus, Stagecoach, Uno, The Village Hopper and Z&S Transport. 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