You will receive an email regarding your booking cancellation within 24 hours. If you have a trip planned that includes transportation on a Greyhound bus, and you have to cancel your holiday, you might be able to get a refund of the purchase price. B. Commutation Tickets: Except in the case of job loss, cash refunds will no longer be allowed on commutation tickets. Information on Expressway Eurolines Services is available here. If you purchased a Flex Fare ticket you should continue to, “How do I submit my ticket for a refund?”. Applications for refunds of Expressway Eurolines tickets bought online should be sent to email@example.com before the departure date. One-way and round-trip tickets on commuter routes are not refundable. Discover New Destinations I didnt get a student discount. However, if an airline accepts a reservation without payment, it must allow the consumer to cancel the reservation within 24 hours without penalty. Avalon City Express. To apply for a refund, you must submit a request (with the original ticket) in writing. Group Hotel Deals, Corporate Contact Even though the confirmation e-mail lists the date and time of the departure and arrival, the ticket was valid for 1 year. “Your odds are much better of changing the date or repurposing the ticket,” says Andrew Weinberger, a frequent air traveler who works for a real estate company in New York. Refunds … If your refund request is approved, a refund will be provided to you via the original form of payment or credited to a Driven Rewards account toward future travel. This page contains useful information to determine whether you are entitled to a refund for air fare or services related to a scheduled flight. Most airlines will declare a bag lost between five and fourteen days after the flight, but this can vary from one airline to another. Yes. If an airline requires payment with a reservation, it must allow the consumer to cancel the payment and reservation within 24 hours and receive a full refund. Customer Service Pledge Customers that purchased Flexible Fare tickets while logged into their Driven Rewards account may log in again to reschedule their travel at any time. Please note: If you were not logged into your account when purchasing your ticket you must contact Customer Care to submit a refund request. Saver Fares are not eligible for a refund. Having a Driven Rewards account comes with big perks and rescheduling travel is one of them. Please include proof that you did not travel along with the application. (I didn't realize a Greyhound bus ticket is NOT a reservation for a seat on the bus on that day like an airline ticket. Advertise with Us Accessibility Tickets are valid for the period shown on the ticket only. Airport Service •If you purchased your ticket for travel from one of our retail locations you may visit any of our retail ticketing locations to reschedule your travel. Change fee refunds require a letter (on letterhead) from a licensed physician confirming that travel was not recommended due to the customer’s illness. FAPAS. Refunds may take up to 7 to 14 business days to be processed by our Customer Care Center. If your change is due to the death of an immediate family member, the request must contain the family member’s name and relationship to you. How quickly is an airline, travel agent, or online travel agency required to process a refund? Can I get a refund at the terminal? “Whenever a schedule is overbooked, customers can either reschedule their trip for the next bus available or they can request a refund,” communications officer Crystal Booker said. A lock ( LockA locked padlock ) or https:// means you’ve safely connected to the .gov website. Avalon Geelong Express. •If you purchased your ticket from another carrier, or from a 3rd party website (e.g., Wanderu.com, Busbud.com, BusTickets.com. If an airline unreasonably refuses to consider a bag lost after it has been missing for an unreasonable period of time, the airline could be subject to enforcement action by the DOT. Once this change fee is applied, you may submit a request to have the fee refunded. Washington, DC 20590855-368-4200. Visit the Coronavirus Information Center here. College/University Service Trailways International If you did not use your ticket, you can apply for a refund for the price of the ticket minus any applicable fees. All requests must be received prior to the ticketed date and time of travel and must be accompanied by proper documentation (see “Documentation requirements and processing” below). If you use the first half of a round-trip ticket, you can request a refund only for the unused leg of the trip. If you can’t get a refund on a nonrefundable ticket, salvage the credit. Simply register for an account using the same email on file that you use to purchase with us and we’ll automatically gather your upcoming trips where you can choose the trip you’d like to reschedule. Have a non-refundable fare type? Customers can make cancellations on the website or app. Refunds require a copy of the death certificate. Southern Cross Station ticket booth. Tickets on unreserved services incur 25% fee if canceled an hour or more after purchase. If you need a refund for unused tickets or tickets with valid time or journeys left on them, then please contact us at customer services between 8am and 6pm Monday to Friday. Job Opportunities In the meantime, please submit your refund request below. Try rescheduling your ticket. All other Refundable fares tickets may only be refunded upon application for refund by the Greyhound Corporate Refund Department in Burlington, Ontario. Secure .gov websites use HTTPS This policy applies in the following cases: Death of a traveler, traveling companion, or immediate family members; travelers actively on jury duty during the dates of planned travel; and travelers that are members of the Armed Forces on orders. Government/Political Events No. You need to make the exchange or refund request before the travel date of your original ticket. etc.,) you must contact your ticket seller directly to reschedule your travel. Refunds cannot be given to basic, economy tickets, although other classes may qualify. The bus was late and I missed a connecting flight. It is a one way ticket Travel Advisories If a passenger is owed a refund, an airline, travel agent, or online travel agency must process it within seven business days if the passenger paid by credit card, and 20 business days if the passenger paid by cash or check. 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